Your First Appointment

If you have any questions about the below topics that are not answered here, please feel free to contact us.

What to expect

On booking your first appointment with the chosen registered massage therapist you will be asked to come in 10 minutes prior to your first visit to fill out the necessary paperwork which includes health history form and required information for billing an insurance company and/or extended health care plan if it applies to you.

Cancellation Policy

Four hours’ notice is required to cancel or reschedule your appointment. With less than 4 hours’ notice you will be billed the full appointment cost and payment will be expected prior to your next appointment. Emergencies are excluded.

Under no circumstances do we bill any extended health care plan or insurance company for your missed appointment.

If you are unable to keep the appointment you are welcome to send someone in your place to avoid being billed for the missed appointment. Please notify us of this change.

Office Routine

Please be on time for your appointment. Due to scheduling constraints, we are unable to go over on your designated time.

If you are 15 minutes late for an appointment, we will assume you are not coming and your appointment may be given to someone else waiting for a massage treatment. Please call if you are going to be late.

First Appointment

On your initial appointment your therapist will review and discuss your health history to determine your reasons for having massage and determine what your areas of concern may be, after which time the therapist will need to do an assessment if indicated which may include postural and gait analysis, range of motion testing, orthopedic and neurological testing. If we are dealing with an injury or pain, we need to determine the acuity; whether you are in acute, subacute, or chronic stage. Assessment may also include blood pressure monitoring and heart rate if indicated by your history and/or heart medication you may be taken. We review your medications and history to be sure there are no contraindications to massage.

A clinical impression will be made and a treatment plan recommended to best address your complaints and to suit each individual’s needs. Further investigative tests may be recommended and or referral to another health care provider that may be of benefit to help address your complaints.

Our goal is to provide you with a relaxing environment and to help restore your optimal level of health and activities of daily living in a pain-free state.

Once we discuss the treatment plan you will consent to having massage therapy and you will then receive your first massage. Following treatment, you may be given exercises and/or home care to best suit your needs. Follow up appointments will be made as laid out in the treatment plan.

Evaluation of your progress will be monitored regularly to determine if massage therapy is effective in achieving our goals and if the treatment plan and modalities need to be adjusted.